The annual national Airline Quality Rating (AQR), which ranks airlines on several metrics based on U.S. Department of Transportation figures, also found that carriers had a lower bumped passenger rate but worse on-time performance in 2013 compared with 2012. The annual study is conducted by researchers at Wichita State and Embry-Riddle Aeronautical universities. Dean Headley, a marketing professor at Wichita State who wrote the report with Brent Bowen of Embry-Riddle, said the better showing on passenger complaints largely reflected an improvement at United Continental Holdings (UAL), which had the worst showing among carriers on that measure in 2012.
via Business News - Yahoo Finance http://ift.tt/1qbI8MK
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