Contempt for the Customer: Why Ackman Failed at J.C. Penney

For all his brilliance it's obvious that Bill Ackman didn't know or particularly respect J.C. Penney's core customer, writes Breakout's Jeff Macke.

via Business News http://finance.yahoo.com/blogs/breakout/contempt-customer-why-ackman-failed-jcp-141503229.html